Electrical Contractor Business Communication Strategy
Greg Allan and Kirk Neal share the Electrical Contractor Business Communication Strategy
This episode really outlines WHY we value open and transparent communication above all else at Response Fire & Electrical Services. Learn about our perspective and how we approach difficult conversations to maintain a high level of trust and keep every person we deal with happy and valued. It will help you to take your electrical business to the next level.
Improving your communication will change everything you do and achieve at work and in life. Learn how to communicate better and implement it in your electrical contractor business plan. Enjoy a more fulfilling life with better conversations, easy conflict management, better team productivity, improved state of flow and minimise stress. Are you pumped up to take your electrical contracting business to the next level?
Show Summary of Electrical Contractor Business Communication Strategy
1.35: Examples of interruptions that cause distraction and loss of productivity.
2.40: Setting and utilising POWER BLOCKS to maximise productivity.
5.40: A practical way to slash interruptions from electricians about technical queries.
6.45: Strategies to approach upset customers or clients to maintain a good customer relationship.
8.40: The process Kirk follows to ensure that the customer knows they are valued.
11.00: People management steps to diffuse a bad situation. A highly efficient electrical contractor business communication strategy.
13.00: The listening modality to demonstrate that you have listened to them.
15.30: How to manage yourself under a stressful situation like when you are being yelled at.
17.00: A must have attitude to ensure you stay calm under high stress conversations.
18.15: How to detach from emotion to communicate better.
20.30: The steps and process to take to manage conflict.
22.30: How to be a good conversationalist.
24.45: The disastrous effects of non-billable time, call backs, non-chargeable time.
27.20: How to communicate your way out of non-billable time so that you can charge for all actual time.
29.30: How to be an EXPERT electrician and not a slave.
32.00: Using communication to KNOW your day to maximise productivity, maximise income and minimise losses. An electrical contractor business communication strategy for you.
33.40: The 30 second strategy that will break first meeting awkwardness down to build trust in you as an electrician.
35.20: Techniques to take control of your day.
36.00: The dangerous state of rushing and the effect it has on your mental state and how that effects your day.
38.30: Being prepared and the actual effects it has on your Productivity.